[DeepL Translation - needs review] The author, who received the highest evaluation from customers and the company as a flight attendant at Japan Airlines (JAL) and has also trained more than 1,000 people as a service instructor, introduces his ideas, attitude, and response skills to become a first-class customer service person.
The author uses examples of third-rate people who are out of the question and second-rate people who are enthusiastic but not quite there yet, and introduces what fir...
